Shipping & Delivery Policy

Our services are primarily delivered online (live sessions, virtual workshops, and digital products). This Shipping & Delivery Policy explains how and when you receive access to your purchases on mostafanawareg.com.​

1. Type of Products We Deliver

• Live online training programs and webinars.

• Online consulting and coaching sessions.

• Digital products (recordings, PDFs, templates, and tools).

• Printed materials or books when clearly indicated on the sales page.​

2. Delivery of Online Services and Digital Products

• After successful payment, you will receive confirmation by email with joining details (such as Zoom links or platform access) for live programs or consulting sessions.​

• Digital products are usually delivered immediately via download link or secure access page sent to your registered email.​

• If you do not receive access within 24 hours, please check your spam folder, then contact us.​

3. Shipping of Physical Items (If Applicable)

• If a product includes physical materials, the shipping method, estimated delivery time, and any fees will be shown on the product page or at checkout.​

• Orders are typically processed within a specified number of business days after payment confirmation, excluding weekends and public holidays.​

• Delivery times may vary based on your country and the courier service used.​

4. Shipping Fees and Taxes

• Any applicable shipping fees, customs duties, or taxes will be displayed at checkout or communicated before you confirm the order.​

• You are responsible for customs charges or import taxes applied by the destination country.​

5. Failed or Delayed Delivery

• We are not responsible for delays caused by incorrect or incomplete delivery details provided by the customer or by issues related to courier services or internet providers.​

• If a shipment is returned to us due to non‑receipt or incorrect address, we will contact you to arrange re‑delivery; additional shipping charges may apply.​

• For online services, we will make reasonable efforts to resend access links or recordings if you face technical issues beyond your control.​

6. Contact and Support

For any questions about delivery, access, or shipping status, please contact us at:
📧 info@mostafanawareg.com
Include your name, order number, and details of your request so we can assist you efficiently.​

Any updates to this Shipping & Delivery Policy will be published on this page with a revised “Last Updated” date.​