Refund Policy

Welcome to Dr. Mostafa Nawareg – Consulting & Training (“we,” “our,” “the website,” or “the platform”). This Refund Policy explains when and how refunds are available for purchases made through mostafanawareg.com.​

1. Scope of this Policy

This policy applies to:

  • Online and onsite training programs purchased directly from our website.

  • Consulting sessions and mentoring programs.

  • Digital products such as recordings, templates, or downloadable materials.​

2. Refunds for Training Programs

  • If you cancel your participation 7 days or more before the program start date, you may request a full refund or transfer your seat to another cohort or participant.​

  • If you cancel within 7 days of the start date, we may offer a partial refund or credit for a future program, depending on the program type and confirmed logistics.​

  • Once the program has started and you have attended or accessed any live session or materials, fees are generally non‑refundable, except in exceptional cases assessed individually.​

3. Refunds for Consulting and Coaching

  • Sessions paid in advance can be rescheduled once if you notify us at least 48 hours before the scheduled time.​

  • If you cancel completely 48 hours or more before the session, you may request a refund minus any bank or payment‑gateway fees incurred.​

  • Cancellations made less than 48 hours before the session, or no‑show without prior notice, are non‑refundable.​

4. Digital Products and Recordings

  • Due to the nature of digital products, all downloads, templates, and recordings are generally non‑refundable once access has been granted or the file delivered.​

  • If you face a technical issue preventing access, contact us within 7 days so we can restore access or provide an alternative solution.​

5. How to Request a Refund

To request a refund, please contact us with your full name, order details, proof of payment, and the reason for your request at:

📧 [email protected]

We aim to review and respond within 7–10 business days, and approved refunds will be issued to the original payment method only.​

  • 6. Exceptions

We may refuse a refund in cases of:

  • Misuse of content, unauthorized sharing of paid materials, or violation of our terms.

  • Repeated refund requests in a way that indicates abuse of this policy.​

Any updates to this Refund Policy will be published on this page with a revised “Last Updated” date.​

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