Our services are primarily delivered online (live sessions, virtual workshops, and digital products). This Shipping & Delivery Policy explains how and when you receive access to your purchases on mostafanawareg.com.
1. Type of Products We Deliver
Live online training programs and webinars.
Online consulting and coaching sessions.
Digital products (recordings, PDFs, templates, and tools).
Printed materials or books when clearly indicated on the sales page.
2. Delivery of Online Services and Digital Products
After successful payment, you will receive confirmation by email with joining details (such as Zoom links or platform access) for live programs or consulting sessions.
Digital products are usually delivered immediately via download link or secure access page sent to your registered email.
If you do not receive access within 24 hours, please check your spam folder, then contact us.
3. Shipping of Physical Items (If Applicable)
If a product includes physical materials, the shipping method, estimated delivery time, and any fees will be shown on the product page or at checkout.
Orders are typically processed within a specified number of business days after payment confirmation, excluding weekends and public holidays.
Delivery times may vary based on your country and the courier service used.
4. Shipping Fees and Taxes
Any applicable shipping fees, customs duties, or taxes will be displayed at checkout or communicated before you confirm the order.
You are responsible for customs charges or import taxes applied by the destination country.
5. Failed or Delayed Delivery
We are not responsible for delays caused by incorrect or incomplete delivery details provided by the customer or by issues related to courier services or internet providers.
If a shipment is returned to us due to non‑receipt or incorrect address, we will contact you to arrange re‑delivery; additional shipping charges may apply.
For online services, we will make reasonable efforts to resend access links or recordings if you face technical issues beyond your control.
6. Contact and Support
For any questions about delivery, access, or shipping status, please contact us at:
📧 [email protected]
Include your name, order number, and details of your request so we can assist you efficiently.
Any updates to this Shipping & Delivery Policy will be published on this page with a revised “Last Updated” date.
